5.4       Planning

5.4.1      Quality Objectives

Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a)], are established at relevant functions and levels within MII. The quality objectives shall be measurable and consistent with the quality policy.  These are established and reviewed at Management Review meetings (Process 4.1).

 

5.4.1.1  Overall Measures

·       On Time Delivers – Quarterly – Percentage

·       Rejections from the Customer – Quarterly – PPM

 

5.4.1.2 Manufacturing Support Measures

·      Variance Report – Monthly

Variance of planned standards to actual costs per part number

Material Costs       Plan – Purchasing                    Actual – Purchasing

Labor Costs          Plan – Technical Manager      Actual – Manufacturing

Scrap                     Plan – Technical Manager      Actual – Manufacturing

Subcontract           Plan – Purchasing                    Actual – Purchasing

 

This measure takes into consideration the entire management, office stage, and manufacturing group.

 

Measure will be the number of occurrences that exceed a dollar amount or a percentage limit set by management at management reviews.

 

·       Audit Findings – Occurrences

 

5.4.1.3 Manufacturing

·       Internal Rejections – Quarterly – Occurrences (PPM)

·       Audit Findings – Quarterly – Occurrences

·       Scrap – Quarterly – Percentage

 

 

5.4.2      Quality Management System Planning

Top management shall ensure that:

a.          the planning of the quality management system is carried out in order to meet the requirements given in 4.1, as well as the quality objectives, and

b.          the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

 

 Quality Management Planning takes place at annual management review meetings (Management Review Procedure P4.1).

 

5.5       Responsibility, Authority and Communication:

5.5.1      Responsibility and Authority:

Top management shall ensure that the responsibilities and authorities are defined and communicated within MII.

 

 

 

See Training Records For Job Descriptions

 

5.5.2      Management Representative

Top management shall appoint a member of management who, irrespective of other responsibilities, shall have responsibility and authority that includes:

a.          ensuring that processes needed for the quality management system are established, implemented and maintained (see Process Flow Chart and Internal Audits 8.2.2),

b.          reporting to top management on the performance of the quality management system and any need for improvement (see Management Review 5.6),

c.          ensuring the promotion of awareness of customer requirements throughout MII (see Human Resources 6.2), and

d.          the organizational freedom to resolve matters pertaining to quality.

 

The Quality Manager has been appointed as the Quality Management Representative.

 

5.5.3      Internal Communication

Top management shall ensure that appropriate communication processes are established within MII and that communication takes place regarding the effectiveness of the quality management system.

 

The primary means of communication of the quality management system is through the use of meetings such as department meetings with employees.  MII utilizes an open door policy to associates for communication of concerns and improvement to the quality management system.  Quality display boards are also utilized to post performance measurements to show the effectiveness of the quality management system.

 

5.6       Management Review

5.6.1      General

Top management reviews MII' quality management system, on annual basis, minimum, to ensure its continuing suitability, adequacy and effectiveness (see Management Review Procedure P4.1). The review includes assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.

 

Records from management reviews are maintained (see 4.2.4).

 

5.6.2      Review Input

The input to management review shall include information on:

a.          results of audits,

b.          annual customer feedback and customer satisfaction measurements,

c.          process performance and product conformity,

d.          status of preventive and corrective actions,

e.          follow-up actions from previous management reviews,

f.               changes that could affect the quality management system,

g.             recommendations for improvement, and

h.             resources by department.

 

5.6.3      Review Output

The output from the management reviews include any decisions and actions related to:

a.          improvement(s) of the effectiveness of the quality management system and its processes,

b.          improvement(s) of product related to customer requirements, and

c.          resource needs.